The workflow module enables easy and dynamic construction of workflow processes enabling automatic transfer of tasks accompanied by documents from one user to another within the organization, while monitoring timetables and authorizations. Building the work processes is performed and dynamically maintained by the system administrator. The system enables building processes for the entire needs of the organization using a uniform infrastructure and user interface.
The ADA System structured workflow helps the organization to accurately implement business process per policy, making sure only authorized personnel will access and approve each relevant step while keeping track on process movement and alerting and escalating sluggish processes.
The built-in ADA System graphical workflow designer’s interface enables the system administrator to easily design and change workflow patterns and parameters fast and efficiently, using drag & drop facilities, without a need of writing software code. The graphical workflow designer provides intuitive interface for designing complex rules and conditions for workflow routing. It enables to design multiple sub-processes and facility to copy and paste work stages along with all its properties.
The system ad-hoc workflow supports access-rules controlled workflow for creating, approving and managing cross-organization business processes. It helps automate these processes without the need of complex programming languages.
The system enables to launch ad-hoc processes by the users, choosing the appropriate type of task.
The system’s permissions and access controls monitors the ad-hoc processes.
ADA System enables the organization to manage a “case” in any project or service over a period of time to achieve resolution of a request, claim, proposal etc.
ADA System enables the focus on “the case” or collection of information, not just a customer or single document. The process outcome is the successful resolution of the case. The participants may respond against given deadlines, and those involved in managing the case can see progress reporting and action monitoring against the case.
ADA System dynamic workflows capabilities supports case processing with the accommodation of ad-hoc workflow and rapid process change along the involvement of multiple participants inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.
Workflow Anywhere allows integrating external participants into the workflow process using simple e-mail communication. The recipient of the task activates the link received by mail and handles the specific task through the browser.
Smart Workflow System allows users to launch and control work with documents from anywhere in the world.
Processes controls and alerts are provided by the system including using e-mail notices on a predetermined basis.
Workflow sequences can be initiated automatically by several events of the system and will be controlled tightly by the workflow scheduler, alerts and escalations engine.
The system provides a built-in calendar for defining working days and working hours, holidays and personal days of leave. In the case of a staff member absence, work can be automatically routed to a substitute worker while enabling the work on the current queue. The system also provides tools to define the organization structure for escalating purposes. Once a work item is overdue, after being calculated using the built-in calendar, escalating takes place according to preset time (by minutes, hours, days) and according to the organization structured defined. The system provides an option to define turnaround time for a complete workflow process and also for a specific workflow step for effective management of alerts and escalation. Escalations are part of the workflow engine and alerts are being sent using email as well.
